Terms and Conditions

  1. Acceptance of Terms

    By using our website and purchasing products from Caliber Truck Co (“we,” “us,” or “our”), you agree to comply with and be bound by the following Terms and Conditions. If you do not agree to these terms, please do not use our website or purchase products from us.

  2. Shipping and Delivery

    1. Processing and Shipping Days

      All orders are processed and shipped during business days, which are Monday to Friday, between the hours of 9 AM and 5 PM, excluding statutory holidays. Once your order has been shipped, you will receive an email with the tracking number, along with status updates as your package makes its way to you.

    2. Worldwide Shipping

      We can ship worldwide from our various warehouses to provide you with the quickest turnaround time to receive your order.

    3. USA

      Orders are shipped from our warehouse in California. Processing times are within 1 business day from Monday to Friday, excluding holidays. In the rare event that we do not have stock available in our US warehouse, we will ship your order from one of our other locations.

    4. Mainland China and Other China Regions (Including Taiwan, Hong Kong, and Macao)

      Orders are shipped from our China warehouse within 1 business day (Monday to Saturday, excluding holidays), and transit times are typically within 1-5 business days to receive your order. All orders are exclusively shipped using carriers such as SF Express, YTO, 4PX, or YunExpress.

    5. Everywhere Else

      Orders are shipped from our warehouse in Shenzhen, China, within 1 business day (Monday to Saturday, excluding holidays). Transit times are on average 7-10 business days. Once your order is shipped, you will receive a tracking number and automated emails with status updates. For orders shipped to Europe, Value Added Tax (VAT) will be included in the cost at checkout, and you will receive the shipment with VAT already paid.

  3. Returns and Warranty

    1. Returns Policy

      We accept returns only in the event of manufacturing defects. If you believe you have received a defective product, please contact our customer support within 30 days of receiving your order.

    2. Warranty

      We warrant our products to be free of manufacturing defects for a period of six (6) months from the date of purchase. If you encounter any manufacturing defects within this time period, we will happily replace the product at no additional cost. Please note that we do not offer refunds for a change of mind, and all sales are final.

    3. Exclusions

      Our warranty does not cover damage resulting from normal wear and tear, misuse, accidents, alterations, or any other circumstances not directly related to a manufacturing defect.

  4. Intellectual Property

    1. Copyright

      All content and materials available on our website, including but not limited to text, graphics, logos, images, and software, are the property of Caliber Truck Co or its affiliates and are protected by copyright laws.

    2. Trademarks

      All trademarks, service marks, and trade names used on our website are the property of Caliber Truck Co or its affiliates and may not be used without our written permission.

  5. Assumption of Risk, Liability Disclaimer, and Indemnification

    1. Assumption of Risk

      Skateboarding and related activities are inherently dangerous and involve the risk of serious injury or even death. By using our products, you acknowledge and accept these risks and voluntarily assume all risks associated with skateboarding.

    2. Liability Disclaimer

      To the fullest extent permitted by law, Caliber Truck Co and its affiliates, officers, directors, employees, agents, and suppliers (collectively, “we” or “our”) shall not be liable for any injuries, damages, losses, or claims arising out of or related to the use of our products. You expressly release and discharge us from any and all liability, claims, demands, actions, or causes of action arising from or related to such use, including but not limited to injuries, accidents, or death.

    3. Indemnification

      You agree to indemnify, defend, and hold harmless Caliber Truck Co and its affiliates, officers, directors, employees, agents, and suppliers from and against any and all claims, demands, liabilities, expenses, damages, and losses, including reasonable attorney’s fees, arising out of or related to your use of our products or any violation of these Terms and Conditions.

    4. Parental Consent

      If you are under the age of 18, you represent that you have obtained the consent of a parent or legal guardian to use our products, and your parent or legal guardian acknowledges and agrees to the terms of this Assumption of Risk, Liability Disclaimer, and Indemnification clause on your behalf.

    5. Legal Advice

      We strongly recommend that you seek legal advice before using our products if you have any concerns about the legal implications of skateboarding or related activities.

  6. Shipping Costs for Warranty Cases and Refunds

    1. Warranty Cases

      In the event of a warranty claim, the customer is responsible for the cost of returning the product to us for inspection and potential repair or replacement.

    2. Return Shipping for Warranty Cases

      If a product is determined to be covered under warranty, we will cover the cost of shipping the repaired or replacement product back to the customer.

    3. Refunds

      Refunds are provided at our discretion. In the event a refund is approved, any funds are refunded minus shipping costs. Please note that if you paid for your purchase in a different currency, we are not responsible for the final amount refunded, as this is controlled by your bank.

  7. Payment

    Payments for products purchased from Caliber Truck Co are processed by our payment provider in Hong Kong, and the currency used for payment is United States Dollars (USD). Please be aware that your bank or financial institution may impose additional fees or currency conversion charges when processing your payment. These fees are determined by your bank and are beyond our control. We are not responsible for any additional fees or charges incurred during the payment process. By making a purchase on our website, you acknowledge and accept any potential fees imposed by your bank or financial institution.

  8. Limitation of Liability

    To the extent permitted by law, we shall not be liable for any indirect, special, incidental, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of our website or the purchase of our products.

  9. Governing Law

    These Terms and Conditions shall be governed by and construed in accordance with the laws of the state of California, United States, without regard to its conflict of law principles.

  10. Changes to Terms and Conditions

    We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our website or purchase of our products after such changes constitutes your acceptance of the revised Terms and Conditions.

  11. Contact Us

    Caliber Truck Co
    201 Walker St.
    Watsonville, CA 95076
    Phone: (714) 897-5656
    Email: [email protected]